Job Description: Senior Support Engineer (experienced in Microsoft environments)

START: ASAP.                      Duration: long term, full-time

Summary:

We are looking for a Senior Support Engineer with a strong customer service focus and extensive experience in Microsoft environments. This role serves as the primary point of contact for end-user support, troubleshooting hardware, software, and network connectivity issues, as well as assisting with the onboarding of newly acquired companies.

Hybrid Schedule: 2 days onsite, 3 days remote
Location: Ideally based in the Greater Boston area for commuting twice a week
Compensation: • Full-time (W2): $90K/year. • Contract: $70/hour

Responsibilities

* Provide front-facing end-user support, responding to requests in a timely and professional manner

* Manage user accounts and groups within Microsoft EntraID (Azure AD)

* Troubleshoot issues related to Office 365, Zoom, FoxIt, and SharePoint

* Assist with printer and copier issues (PrinterLogic)

* Remote into end-user computers to provide technical assistance

* Set up and deploy new computers (Intune experience a plus)

* Manage telephony through Zoom

* Liaise with Thrive, our MSP, for escalated support and network-related issues

* Occasional travel to a site of newly acquired company for onboarding and support

Qualifications:

* Extensive experience in a help desk or end-user support role

* Strong knowledge of Microsoft technologies, including Office 365, Active Directory, and Azure AD

* Experience with SharePoint and OneDrive

* Excellent communication and interpersonal skills

* Ability to work independently and manage multiple priorities

* Experience with Intune and PrinterLogic is a plus

Location:

Hybrid - 2 days per week in Seaport, Boston (Monday + Flexible day), 8:30 AM - 4:30 PM

Compensation: $90,000 annually + benefits or if it's temp to perm then start around $70/hour.